Magical Prestige Cab respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit a booking, contact us or use our private transfer services.
1. DATA CONTROLLER
The organisation responsible for processing your personal data is:
Business Name: Magical Prestige Cab
Address:
149 Avenue du Maine
75014 Paris
France
Mobile / WhatsApp:
+33 7 65 28 04 84
Email:
contact@mpcab.com
Website:
magicalprestigecab.com
SIREN / SIRET Number:
[INSERT SIREN OR SIRET NUMBER]
For questions concerning this Privacy Policy or the use of your personal data, contact us at contact@mpcab.com.
2. PERSONAL DATA WE COLLECT
We may collect personal data when you:
- Submit a transfer booking
- Request a quotation
- Complete the contact form
- Contact us by telephone, email or WhatsApp
- Travel using our transfer service
- Make a payment
- Use or browse our website
- Submit a complaint, review or enquiry
The information collected may include:
Identity and Contact Information
- Full name
- Email address
- Telephone or WhatsApp number
- Billing address, where required
- Preferred communication method
Booking and Journey Information
- Pickup location
- Destination
- Transfer date and time
- One-way or return journey details
- Number of passengers
- Number and type of luggage items
- Flight number and arrival information
- Train number and station information
- Hotel or accommodation details
- Additional stops
- Special journey instructions
Family Travel Information
Where required to arrange suitable child seats, we may collect:
- Number of children travelling
- Children’s age ranges
- Approximate weight
- Baby-seat or booster-seat requirements
We do not require unnecessary information about children.
Payment and Transaction Information
Depending on the payment method used, we may process:
- Amount paid
- Payment date
- Payment method
- Transaction reference
- Invoice or receipt information
- Payment status
Full card information is normally processed by the relevant payment-service provider and should not be stored directly by Magical Prestige Cab.
Communication Information
We may retain:
- Emails
- WhatsApp messages
- Contact-form submissions
- Telephone call notes
- Customer-service enquiries
- Complaints and feedback
Technical and Website Information
When you use the website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Referring page
- Pages visited
- Time and date of access
- Cookie preferences
- Website interaction and error information
The exact information collected depends on the cookies, analytics and technical services enabled on the website.
3. HOW WE COLLECT PERSONAL DATA
We may collect personal data:
Directly from You
This includes information provided through:
- Booking forms
- Contact forms
- Emails
- Telephone calls
- WhatsApp messages
- Payment processes
- Face-to-face communication with the driver
Automatically Through the Website
Technical information may be collected through:
- Cookies
- Server logs
- Website-security tools
- Analytics tools
- Embedded content
From Travel Information Services
Where necessary to manage a confirmed transfer, we may obtain updated information from publicly available flight or train tracking services.
From Another Person Making the Booking
A person may submit a booking on behalf of family members, colleagues or other passengers.
The person making the booking is responsible for ensuring that the passengers are informed that their details have been provided to Magical Prestige Cab.
4. PURPOSES OF PROCESSING
We may use personal data for the following purposes:
Managing Booking Requests
To:
- Process booking enquiries
- Calculate transfer fares
- Confirm availability
- Confirm journey details
- Allocate an appropriate vehicle
- Arrange baby or booster seats
- Manage one-way and return journeys
Providing Transfer Services
To:
- Identify passengers
- Locate pickup and destination addresses
- Contact passengers and drivers
- Monitor flight or train arrival information
- Provide luggage assistance
- Manage delays or route changes
- Complete the confirmed transfer
Processing Payments
To:
- Accept and record payments
- Confirm payment status
- Issue receipts and invoices
- Manage refunds
- Prevent payment fraud
- Maintain accounting records
Customer Support
To:
- Respond to enquiries
- Provide booking assistance
- Handle changes and cancellations
- Manage lost-property enquiries
- Resolve complaints
- Provide after-service support
Operating and Securing the Website
To:
- Maintain website functionality
- Detect technical problems
- Prevent fraud and misuse
- Protect the website against unauthorised access
- Improve website performance
- Maintain security logs
Meeting Legal Obligations
To:
- Maintain accounting and tax records
- Respond to lawful requests
- Manage insurance or legal claims
- Comply with transport, consumer and business obligations
- Establish, exercise or defend legal rights
Marketing Communications
We may send promotional messages only where we have an appropriate legal basis, such as valid consent or another basis permitted by law.
You may unsubscribe from marketing messages at any time.
Service messages concerning an active booking are not marketing communications.
5. LEGAL BASES FOR PROCESSING
Depending on the circumstances, we process personal data on one or more of the following legal bases:
Performance of a Contract
Processing is necessary to:
- Prepare a requested quotation
- Confirm a booking
- Provide the transfer
- Process payment
- Manage changes, cancellations or refunds
Legal Obligation
Processing may be necessary to comply with:
- Accounting requirements
- Tax obligations
- Consumer-protection requirements
- Lawful requests from public authorities
- Legal record-keeping obligations
Legitimate Interests
We may process personal data where necessary for legitimate business purposes, including:
- Operating the transfer service
- Preventing fraud
- Securing the website
- Managing customer enquiries
- Improving customer service
- Establishing or defending legal claims
We consider the rights and interests of the individuals concerned before relying on legitimate interests.
Consent
Consent may be used for:
- Non-essential cookies
- Certain analytics tools
- Promotional communications
- Optional data-processing activities
Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.
6. REQUIRED AND OPTIONAL INFORMATION
Certain information is required to process and complete a transfer, including:
- Customer name
- Contact details
- Pickup location
- Destination
- Travel date and time
- Passenger count
Without the required information, we may be unable to provide a quotation, confirm the booking or complete the service.
Information concerning optional requests, such as child seats, additional stops or special assistance, is voluntary. However, failing to provide it may prevent us from meeting that specific request.
7. WHO MAY RECEIVE PERSONAL DATA
Personal data is accessible only where necessary for a legitimate service or operational purpose.
Recipients may include:
Magical Prestige Cab Personnel
Authorised personnel may access information required to:
- Manage bookings
- Coordinate journeys
- Process payments
- Provide customer support
- Maintain business records
Drivers
Drivers may receive information required to complete the journey, including:
- Passenger name
- Contact number
- Pickup location
- Destination
- Pickup time
- Flight or train details
- Passenger and luggage information
- Child-seat requirements
Drivers should receive only the information necessary for the transfer.
Service Providers
We may use providers for:
- Website hosting
- Email delivery
- Website maintenance
- Booking management
- Payment processing
- Accounting
- Cloud storage
- Website security
- Analytics
- Customer communication
Relevant providers may include:
Website Hosting Provider:
[INSERT HOSTING PROVIDER]
Email Provider:
[INSERT EMAIL PROVIDER]
Payment Provider:
[INSERT PAYMENT PROVIDER, IF USED]
Analytics Provider:
[INSERT ANALYTICS PROVIDER, IF USED]
Booking-System Provider:
[INSERT BOOKING PLUGIN OR PROVIDER, IF APPLICABLE]
These providers may process personal data only for the agreed service and subject to applicable data-protection requirements.
Professional Advisers
Where necessary, information may be shared with:
- Accountants
- Insurers
- Legal advisers
- Auditors
- Consumer mediators
Public Authorities
Information may be disclosed when required by law or a valid request from:
- Courts
- Police
- Tax authorities
- Regulatory bodies
- Other legally authorised public authorities
8. WHATSAPP AND THIRD-PARTY COMMUNICATION SERVICES
When you contact Magical Prestige Cab through WhatsApp or another third-party communication platform, that provider may process information under its own privacy terms.
Information may include:
- Your telephone number
- Profile name
- Message content
- Attachments
- Communication time
- Device and technical information
Avoid sending unnecessary sensitive information through messaging services.
Customers may contact us by email or telephone when they prefer not to communicate through WhatsApp.
9. PAYMENT PROCESSING
Payments may be handled through third-party payment providers.
The payment provider may collect:
- Cardholder name
- Card details
- Transaction amount
- Billing details
- Fraud-prevention information
- Device and technical information
Magical Prestige Cab normally receives confirmation of the transaction rather than the customer’s complete payment-card details.
Customers should review the privacy information supplied by the applicable payment provider.
10. COOKIES AND TRACKING TECHNOLOGIES
The website may use cookies and similar technologies.
Cookies are small files stored on a user’s device to support website functionality, remember preferences or collect usage information.
Strictly Necessary Cookies
These cookies may be required for:
- Website security
- Booking-form operation
- Cookie-preference storage
- Basic website functions
- Fraud prevention
- Session management
Strictly necessary cookies do not normally require consent where they are essential to provide the requested service.
Analytics Cookies
Where enabled, analytics cookies may help us understand:
- Number of website visitors
- Pages viewed
- Website traffic sources
- General website performance
- Technical errors
Analytics cookies requiring consent will not be activated until valid consent has been given.
Third-Party and Embedded Content Cookies
Cookies may be placed by external services where the website includes:
- Maps
- Videos
- Social-media content
- Payment services
- Analytics tools
- Other embedded services
Non-essential cookies and trackers should not be placed before the visitor has given valid consent. Continuing to browse the website alone is not considered valid consent.
Managing Cookie Preferences
Visitors may:
- Accept optional cookies
- Reject optional cookies
- Select cookie categories
- Withdraw consent later
- Change preferences through the cookie-settings tool
- Delete cookies through browser settings
Rejecting optional cookies should not prevent access to the website’s essential functions.
11. GOOGLE MAPS AND EXTERNAL CONTENT
The website may display maps, directions or other content supplied by external providers.
When this content is loaded, the provider may collect technical information such as:
- IP address
- Browser and device information
- Location-related searches
- Interaction with the embedded content
Where prior consent is required, external content should remain blocked until consent has been given.
Visitors may also open directions directly through the external provider’s website or application.
12. DATA RETENTION
Personal data is retained only for as long as necessary for the purpose for which it was collected and to meet applicable legal obligations.
Our intended retention periods include:
Booking and Transfer Information
Booking and journey records may be retained for up to five years after completion of the service where required to manage contractual matters, disputes or legal claims.
Accounting and Invoice Records
Invoices and accounting documents may be retained for ten years where required under French accounting rules.
Unconfirmed Enquiries and Quotations
Enquiries that do not lead to a booking may generally be retained for up to three years after the last meaningful contact, unless a shorter period is appropriate or the individual requests deletion.
Customer-Service Messages
Customer-service correspondence may be retained for the period required to resolve the enquiry and manage any related complaint or claim.
Marketing Information
Marketing information may be retained until:
- Consent is withdrawn
- The individual objects
- The information is no longer required
- The applicable retention period expires
Technical and Security Logs
Security and server logs may be retained for a limited period appropriate to website protection and investigation of incidents.
Cookie Information
Cookie durations vary depending on their purpose. Specific durations should be shown in the website’s cookie-management tool.
Data may be retained for a longer period where necessary for legal proceedings, regulatory requirements, fraud prevention or the establishment, exercise or defence of legal claims.
13. INTERNATIONAL DATA TRANSFERS
Some service providers may process or store data outside France or the European Economic Area.
Where personal data is transferred internationally, appropriate safeguards should be used, which may include:
- An adequacy decision
- Standard contractual clauses
- Contractual and technical protections
- Another lawful transfer mechanism
Further information about applicable safeguards may be requested at contact@mpcab.com.
14. DATA SECURITY
Magical Prestige Cab takes reasonable organisational and technical measures to protect personal data against:
- Unauthorised access
- Accidental loss
- Improper disclosure
- Destruction
- Alteration
- Misuse
Measures may include:
- Access controls
- Password protection
- Secure website connections
- Software updates
- Website-security tools
- Restricted administrative access
- Backups
- Staff and driver confidentiality requirements
The data controller has a duty to implement appropriate security measures and prevent disclosure to unauthorised parties.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
15. PERSONAL-DATA BREACHES
If a personal-data breach occurs, Magical Prestige Cab will:
- Investigate the incident
- Take reasonable steps to contain it
- Assess the risks to affected individuals
- Maintain appropriate records
- Notify the competent authority where legally required
- Inform affected individuals where the breach is likely to create a high risk to their rights and freedoms
16. YOUR DATA-PROTECTION RIGHTS
Subject to applicable conditions and exceptions, individuals may have the following rights:
Right of Access
You may request confirmation of whether your personal data is being processed and obtain a copy of relevant data.
Right to Rectification
You may request correction of inaccurate or incomplete information.
Right to Erasure
You may request deletion of personal data where there is no lawful reason to continue retaining it.
Right to Restriction
You may request that the use of personal data be temporarily limited in certain circumstances.
Right to Object
You may object to processing based on legitimate interests or to the use of your information for direct marketing.
Right to Data Portability
Where legally applicable, you may request personal data in a structured, commonly used and machine-readable format or ask for it to be transmitted to another organisation.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time.
Rights Concerning Automated Decisions
You may have rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.
Magical Prestige Cab does not intend to make significant decisions about customers solely through automated processing.
The GDPR provides rights including access, rectification, erasure, restriction, objection and data portability. Requests should ordinarily receive a response within one month, subject to permitted extensions for complex or numerous requests.
17. HOW TO EXERCISE YOUR RIGHTS
To exercise a privacy right, contact:
Email:
contact@mpcab.com
Postal Address:
Magical Prestige Cab
149 Avenue du Maine
75014 Paris
France
Please include:
- Your name
- The right you wish to exercise
- Enough information to identify the relevant booking or communication
- Any information needed to clarify the request
We may request reasonable proof of identity where necessary to prevent unauthorised disclosure.
We will not request more identification information than is reasonably required.
18. COMPLAINTS TO THE SUPERVISORY AUTHORITY
Contact Magical Prestige Cab first so we can attempt to resolve your concern.
You also have the right to submit a complaint to the Commission Nationale de l’Informatique et des Libertés — CNIL, the French data-protection authority.
Submitting a complaint does not affect any other legal remedy available to you.
19. CHILDREN’S PERSONAL DATA
Our transfer services may be used by families travelling with children.
Bookings must be made by an adult who is authorised to provide the necessary passenger information.
We collect only limited information required to:
- Arrange an appropriate child seat
- Confirm passenger capacity
- Provide safe transportation
- Manage the journey
We do not knowingly use children’s personal data for direct marketing or profiling.
20. MARKETING COMMUNICATIONS
Magical Prestige Cab may send marketing communications where legally permitted.
Marketing messages may include:
- Transfer offers
- Service updates
- Seasonal travel information
- Promotional announcements
Every electronic marketing communication should provide a simple way to unsubscribe.
You may also object by contacting contact@mpcab.com.
Unsubscribing from marketing will not stop necessary booking confirmations, payment notices or journey-related messages.
21. THIRD-PARTY LINKS
The website may contain links to external websites, social-media platforms, map services or payment services.
Magical Prestige Cab is not responsible for the privacy practices of external websites.
Visitors should review the privacy information provided by each third-party service before supplying personal data.
22. CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be updated to reflect:
- Changes to the website
- New service providers
- Operational changes
- Legal or regulatory requirements
- Changes to data-processing activities
The latest version will be published on the website with an updated revision date.
Material changes may also be communicated through the website or another appropriate method.
23. CONTACT US
For questions about this Privacy Policy, personal-data processing or your rights, contact:
Magical Prestige Cab
149 Avenue du Maine
75014 Paris
France
Mobile / WhatsApp:
+33 7 65 28 04 84
Email:
contact@mpcab.com
Website:
magicalprestigecab.com