These Terms and Conditions govern all private transfer services booked with Magical Prestige Cab through our website, booking form, telephone, email or WhatsApp.
By submitting or confirming a booking, the customer confirms that they have read, understood and accepted these Terms and Conditions on behalf of themselves and all passengers included in the booking.
1. COMPANY INFORMATION
Business Name: Magical Prestige Cab
Registered Address:
149 Avenue du Maine
75014 Paris
France
Mobile / WhatsApp:
+33 7 65 28 04 84
Email:
contact@mpcab.com
Website:
magicalprestigecab.com
Professional Registration or Licence Number:
[INSERT APPLICABLE REGISTRATION OR LICENCE NUMBER]
2. SERVICES
Magical Prestige Cab provides private passenger-transfer services, including:
Paris airport transfers
Paris train-station transfers
Disneyland Paris transfers
Hotel and private-address transfers
Sightseeing transfers
Long-distance transfers
Custom private journeys
The service provided will be based on the journey details confirmed in the customer’s booking.
3. BOOKING REQUESTS
A booking request may be submitted through:
The Magical Prestige Cab website
The online booking form
Telephone
Email
WhatsApp
Submitting a booking request does not automatically guarantee availability.
A booking becomes confirmed only when Magical Prestige Cab sends written confirmation by email, WhatsApp or another agreed communication method.
4. CUSTOMER INFORMATION
The customer must provide complete and accurate information, including:
Full name
Telephone or WhatsApp number
Email address
Pickup location
Destination
Travel date and time
Number of passengers
Number and size of luggage items
Flight or train number, where applicable
Child-seat requirements
Any additional stops or special requirements
The customer must notify Magical Prestige Cab immediately if any information changes.
Magical Prestige Cab is not responsible for delays or service problems caused by incomplete, incorrect or outdated information supplied by the customer.
5. PRICES
The fare displayed or confirmed at the time of booking applies to the journey described in the booking confirmation.
Unless otherwise stated, the confirmed fare includes:
The agreed private transfer
Driver service
Standard passenger luggage within the vehicle’s capacity
Road tolls and ordinary journey expenses
Baby or booster seats requested and confirmed in advance
Additional charges may apply when:
The pickup point or destination changes
The customer requests an additional stop
The journey route is changed by the customer
The number of passengers increases
The luggage exceeds the declared amount or vehicle capacity
Additional waiting time is required
The vehicle requires exceptional cleaning
A passenger causes damage to the vehicle
The journey operates during a stated night-service period
The booking requires a different or additional vehicle
The customer will be informed of any additional charge before it is applied whenever reasonably possible.
6. NIGHT-SERVICE SURCHARGE
A night-service surcharge of €15 may apply to journeys scheduled between 10:00 PM and 6:00 AM.
Any applicable night surcharge should be displayed during booking or included in the confirmed quotation.
7. RETURN JOURNEYS
Prices displayed in the rate calculator are normally one-way fares unless expressly stated otherwise.
A return journey consists of two separate transfers and must be booked and confirmed accordingly.
The customer must provide the correct date and time for both journeys.
8. PAYMENT
Available payment methods will be displayed or confirmed during the booking process.
Payment may be requested:
In advance
At the beginning of the journey
At the end of the journey
Directly to the driver
The payment arrangement stated in the booking confirmation will apply.
The customer must ensure that a valid payment method and sufficient funds are available.
A receipt or invoice may be requested by contacting contact@mpcab.com.
9. BOOKING CHANGES
Customers may request changes by telephone, email or WhatsApp.
Requested changes may include:
Pickup time
Pickup location
Destination
Passenger count
Luggage quantity
Flight or train details
Child-seat requirements
Additional stops
All changes are subject to driver and vehicle availability.
A change is valid only after Magical Prestige Cab confirms it in writing.
A price adjustment may apply when a change affects the distance, duration, passenger capacity or vehicle requirement.
10. CANCELLATIONS
Cancellation requests must be submitted by telephone, email or WhatsApp.
Unless different conditions are stated in the booking confirmation, the following cancellation policy applies:
Cancellation more than 48 hours before pickup: Full refund
Cancellation between 24 and 48 hours before pickup: 50% of the fare may be charged
Cancellation less than 24 hours before pickup: No refund
Failure to attend the pickup: Full fare payable
Refunds may be reduced by non-refundable banking or payment-processing charges where applicable.
Special cancellation terms may apply to:
Group bookings
Multiple-vehicle bookings
Long-distance transfers
Special-event bookings
Bookings requiring advance operational expenses
Any special cancellation terms will be communicated before confirmation.
Nothing in this section limits any mandatory consumer right that cannot lawfully be excluded.
11. FLIGHT DELAYS AND CANCELLATIONS
The customer must provide the correct flight number when booking an airport transfer.
Where flight-monitoring information is available, Magical Prestige Cab will make reasonable efforts to follow the updated arrival time.
Flight monitoring does not replace the customer’s responsibility to notify us of:
Flight cancellations
Changes of flight number
Airport changes
Major delays
Missed connections
Rebooked travel arrangements
If a flight is cancelled, the customer must contact Magical Prestige Cab as soon as possible to discuss rescheduling or cancellation.
Rescheduling remains subject to availability.
12. TRAIN DELAYS AND CANCELLATIONS
The customer must provide accurate train and station information.
The customer should contact Magical Prestige Cab immediately if the train is:
Cancelled
Significantly delayed
Redirected
Arriving at a different station
A new pickup time or location is subject to availability and may involve an additional charge.
13. MEETING THE DRIVER
The booking confirmation may include:
The meeting point
Driver contact information
Vehicle information
Pickup instructions
Airport customers should proceed to the confirmed meeting point after completing immigration, baggage collection and customs procedures.
Train-station customers should proceed to the agreed meeting point after leaving the platform.
If the customer cannot locate the driver, they must call or WhatsApp:
+33 7 65 28 04 84
The customer must contact Magical Prestige Cab before leaving the pickup location or arranging alternative transportation.
Failure to make contact may be treated as a no-show.
14. WAITING TIME
Unless otherwise stated in the booking confirmation, the following waiting periods are included:
Airport pickup: Up to 60 minutes after the confirmed or monitored landing time
Train-station pickup: Up to 30 minutes after the scheduled or updated arrival time
Hotel or private-address pickup: Up to 15 minutes after the scheduled pickup time
Additional waiting time may be charged after the included period.
If the customer cannot be contacted and does not arrive within the permitted waiting period, the booking may be recorded as a no-show.
15. NO-SHOWS
A booking may be treated as a no-show when:
The passenger does not attend the agreed pickup point
The passenger provides incorrect pickup information
The passenger leaves without contacting Magical Prestige Cab
The passenger cannot be contacted
The included waiting time expires
The passenger arrives too late for the service to be reasonably completed
In a no-show situation, the full fare may remain payable.
16. PASSENGER RESPONSIBILITIES
Passengers must:
Follow the driver’s reasonable safety instructions
Wear seat belts where required
Treat the driver and vehicle respectfully
Avoid dangerous or disruptive behaviour
Supervise children throughout the journey
Avoid distracting the driver
Comply with applicable laws
Avoid carrying illegal or dangerous items
The driver may refuse to begin or continue a journey when a passenger behaves:
Dangerously
Aggressively
Abusively
Unlawfully
In a way that threatens the driver, vehicle or other passengers
A refund may not be provided where the service is refused or ended because of passenger misconduct.
17. CHILDREN AND CHILD SEATS
Baby seats and booster seats are available free of charge when requested and confirmed in advance.
The customer must provide:
The number of children
Each child’s age
Each child’s approximate weight
The type of seat required
Child seats are subject to availability.
Children remain under the care and supervision of the accompanying adult.
Magical Prestige Cab cannot guarantee an appropriate child seat where the customer provides incorrect information or fails to request the seat in advance.
18. LUGGAGE
The customer must declare the approximate quantity and size of luggage when booking.
The luggage must fit safely within the confirmed vehicle.
The driver may refuse items that:
Exceed the vehicle’s safe capacity
Block doors, windows or emergency access
Could damage the vehicle
Are illegal, dangerous or prohibited
Were not declared and require a larger vehicle
Additional or oversized luggage may require a vehicle upgrade or an additional vehicle.
Magical Prestige Cab is not responsible for personal items left inside the vehicle.
Customers should check the vehicle before leaving.
Lost-property enquiries should be sent to contact@mpcab.com.
19. VEHICLES
Vehicle images displayed on the website are illustrative and may represent a vehicle category rather than a guaranteed make, model or colour.
Magical Prestige Cab may provide a similar or upgraded vehicle when the planned vehicle becomes unavailable.
Any replacement vehicle will be selected according to the confirmed passenger and luggage requirements.
Smoking is not permitted inside the vehicle.
Food and drinks may be restricted where they could damage or soil the vehicle.
20. ONBOARD ENTERTAINMENT
Selected vehicles may provide onboard TV or entertainment facilities.
Entertainment facilities are not guaranteed unless expressly confirmed.
Technical failure or temporary unavailability of entertainment equipment does not prevent the transfer service from being completed and does not normally create a right to a refund.
21. JOURNEY TIMES
Any travel duration displayed on the website or communicated before travel is an estimate.
Actual journey times may be affected by:
Traffic congestion
Roadworks
Accidents
Road closures
Weather conditions
Public events
Security restrictions
Demonstrations
Airport or station congestion
Circumstances beyond our reasonable control
Customers travelling to an airport, station, appointment or event must choose a pickup time that includes a reasonable safety margin.
22. DELAYS
Magical Prestige Cab will make reasonable efforts to provide punctual service.
However, exact pickup and arrival times cannot be guaranteed where delays result from circumstances beyond our reasonable control.
Where possible, the customer will be informed of significant operational delays.
23. VEHICLE BREAKDOWN OR DRIVER UNAVAILABILITY
If a vehicle or driver becomes unexpectedly unavailable, Magical Prestige Cab will make reasonable efforts to:
Provide a replacement vehicle
Provide a replacement driver
Arrange a suitable alternative
Reschedule the journey
If the service cannot be provided, the customer may receive a refund for the part of the confirmed service that was not delivered.
24. DAMAGE AND EXCEPTIONAL CLEANING
The customer may be charged for damage or exceptional cleaning caused by a passenger.
This may include:
Damage to seats or interior fittings
Damage to doors, windows or equipment
Food or drink stains
Smoking-related cleaning
Sickness-related cleaning
Excessive rubbish or soiling
The charge will reflect the reasonable cost of cleaning, repair, replacement and vehicle downtime where applicable.
Supporting evidence may be provided upon request.
25. PERSONAL BELONGINGS
Passengers are responsible for their belongings throughout the journey.
Magical Prestige Cab is not responsible for:
Items left behind
Unattended luggage
Loss caused by the passenger’s own actions
Items carried contrary to these Terms and Conditions
Where an item is found, reasonable efforts will be made to return it.
The customer may be required to pay delivery or postage costs.
26. SERVICE REFUSAL
Magical Prestige Cab may refuse or cancel a booking where:
The requested journey is unsafe or unlawful
The information supplied is false or misleading
The vehicle cannot safely accommodate the passengers or luggage
The customer has not paid an amount that is due
The passenger threatens or abuses the driver
The journey cannot reasonably be provided because of circumstances beyond our control
Where Magical Prestige Cab cancels for operational reasons unrelated to customer conduct, an appropriate refund will be considered.
27. LIABILITY
Magical Prestige Cab will provide confirmed services with reasonable care and skill.
Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.
To the extent permitted by law, Magical Prestige Cab is not responsible for indirect or consequential losses caused by circumstances outside its reasonable control, including:
Missed flights
Missed trains
Missed appointments
Missed events
Loss of business
Loss caused by insufficient travel time selected by the customer
The customer remains responsible for choosing an appropriate pickup time.
28. FORCE MAJEURE
Magical Prestige Cab will not be responsible for failure or delay caused by events beyond its reasonable control.
Such events may include:
Extreme weather
Natural disasters
Road closures
Major traffic incidents
Public disorder
Strikes
Government restrictions
Security incidents
Transport disruption
Serious vehicle breakdown
Telecommunications failure
Other exceptional events
Reasonable efforts will be made to communicate with the customer and provide an alternative where possible.
29. PERSONAL DATA
Personal information supplied during booking may be used to:
Process and manage the transfer
Contact the customer
Allocate drivers and vehicles
Monitor flight or train information
Process payments
Handle enquiries and complaints
Maintain accounting and legal records
Further information is available in the Magical Prestige Cab Privacy Policy.
Personal-data information must be presented clearly and accessibly, and data should not be retained indefinitely without an appropriate retention period.
30. COMPLAINTS
Customers should submit complaints as soon as reasonably possible.
A complaint should include:
Customer name
Booking reference
Travel date
Pickup and destination
Description of the issue
Relevant photographs, messages or receipts
Complaints may be submitted to:
Email: contact@mpcab.com
Postal Address:
Magical Prestige Cab
149 Avenue du Maine
75014 Paris
France
Magical Prestige Cab will review complaints fairly and respond within a reasonable period.
31. CONSUMER MEDIATION
The customer should first contact Magical Prestige Cab directly to attempt to resolve any dispute amicably.
If the dispute is not resolved, an eligible consumer may contact the consumer mediator appointed by Magical Prestige Cab.
Mediator Name:
[INSERT APPROVED CONSUMER MEDIATOR]
Mediator Address:
[INSERT MEDIATOR ADDRESS]
Mediator Website:
[INSERT MEDIATOR WEBSITE]
The mediator must be selected from an officially referenced and competent consumer-mediation service.
32. GOVERNING LAW
These Terms and Conditions are governed by French law.
The parties should first attempt to resolve any dispute amicably.
Nothing in these Terms and Conditions removes any mandatory consumer protection available under applicable law.
33. CHANGES TO THESE TERMS
Magical Prestige Cab may update these Terms and Conditions when required.
The version applicable to a booking is normally the version made available to the customer when the booking was confirmed.
The latest version will be published on the website with its revision date.
34. ACCEPTANCE
By confirming a booking, the customer confirms that:
The information provided is accurate
They are authorised to book for all listed passengers
They accept the confirmed fare
They accept the cancellation policy
They agree to these Terms and Conditions
They have reviewed the Privacy Policy
BOOKING CHECKBOX TEXT
I have read and agree to the Terms and Conditions and Privacy Policy.
CONTACT DETAILS
Magical Prestige Cab
149 Avenue du Maine
75014 Paris
France
Mobile / WhatsApp:
+33 7 65 28 04 84
Email:
contact@mpcab.com
Website:
magicalprestigecab.com