FAQ
Booking
Questions we often get asked
Q1: How can I book a transfer?
You can book through our website, WhatsApp, telephone or email. Please provide your pickup location, destination, travel date, time and passenger details.
Q2: When is my booking confirmed?
Your booking is confirmed once you receive written confirmation from Magical Prestige Cab by email or WhatsApp.
Q3: Can I change my booking?
Yes. Changes are subject to vehicle and driver availability. Contact us as early as possible to update your journey details.
Q4: Can I book a return transfer?
Yes. You can book both your arrival and return journeys at the same time.
Q5: How far in advance should I book?
Early booking is recommended, especially during weekends, holidays and busy travel periods.
Airport and Station Transfers
Questions we often get asked
Q1: Which airports do you serve?
We provide transfers from Charles de Gaulle, Orly and Beauvais airports.
Q2: Do you monitor delayed flights?
Where flight monitoring is available, we follow updated arrival times and adjust the pickup accordingly.
Q3: Where will I meet my driver?
Your booking confirmation will include the meeting point. The driver may also contact you by telephone or WhatsApp.
Q4: What should I do if I cannot find my driver?
Call or WhatsApp us immediately on +33 7 65 28 04 84 before leaving the pickup location.
Prices and Payment
Questions we often get asked
Q1: Are your prices fixed?
Yes. The confirmed fare is fixed for the journey described in your booking, unless you request route changes, extra stops or additional services.
Q2: Are there any hidden charges?
No. Any applicable additional charge will be explained before it is added.
Q3: How can I pay?
Available payment methods will be confirmed during booking. Payment may be made in advance or directly to the driver when agreed.
Q4: Is luggage included in the fare?
Standard luggage within the vehicle’s safe capacity is included. Please tell us about large or additional luggage when booking.
Family Travel
Questions we often get asked
Q1: Do you provide baby and booster seats?
Yes. Baby and booster seats are available free of charge when requested and confirmed in advance.
Q2: What child details should I provide?
Please provide each child’s age, approximate weight and the type of seat required.